Privacy Policy

How Tipaload collects, uses, and protects your personal information

Effective Date: 07.08.2025

1. Purpose and Scope

This Privacy Policy sets out how Tipaload Pty Ltd (ABN 98 639 734 679) ("Tipaload", "we", "our" or "us") collects, uses, stores, discloses and protects personal information obtained through the Tipaload platform, which includes our mobile and web applications (the "App"), our website at www.tipaload.com.au, and our services for Carriers, Shippers, and Tip Site Owners (collectively, the "Services").

Tipaload is committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy and data protection laws.

2. Types of Information Collected

We may collect and hold the following types of personal information:

  • Identity and contact details (name, phone, email, address, DOB)
  • Business identifiers (ABN/ACN), driver licence or passport number
  • Truck registration, insurance, and equipment details
  • Employment, credit, or commercial references for credit applicants
  • Payment, banking and transaction records
  • Location, log-in, and device usage data
  • Job activity, rating, feedback and communications data
  • Waste classification and job site-related information
  • Audio, images or video footage (e.g. from job site submissions)

We also collect certain de-identified and aggregate data about usage patterns and operational insights through our App.

3. How We Collect Information

We collect information:

  • Directly from users when they create accounts, submit jobs, or communicate with us
  • From third parties including credit reporting bodies, insurance providers, and regulatory databases
  • Automatically via the App (e.g., GPS tracking during Jobs)
  • Through optional surveys, feedback forms, or promotional activity

4. Use of Personal Information

We use personal information to:

  • Verify identity and eligibility of Carriers, Shippers or Tip Site Owners
  • Match and facilitate jobs through our App
  • Administer credit applications and facilitate payments
  • Monitor compliance with Terms of Use
  • Prevent fraud, conduct audits, and resolve disputes
  • Improve service quality, safety, and platform functionality
  • Provide customer support and system updates
  • Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information:

  • To Carriers or Shippers to facilitate a specific Job
  • To credit reporting bodies or insurance providers
  • To our professional advisers, subcontractors or service providers (e.g., software hosts, SMS gateways)
  • To regulators or authorities as required by law
  • In connection with a business restructure or sale

Where possible, we disclose information in de-identified form.

6. Overseas Disclosure

Some service providers (such as cloud hosting or messaging services) may be located overseas. Where practicable, we will ensure those third parties comply with Australian privacy standards or equivalent protections.

7. Security and Data Retention

We apply reasonable physical, electronic and managerial safeguards to protect your personal information from loss, misuse, or unauthorised access. Data is stored in secure servers, and access is role-restricted. We retain personal data only as long as required to fulfil the purposes outlined in this policy or as required by law.

8. Access and Correction

You may request access to or correction of your personal information by contacting us at privacy@tipaload.com.au. We may ask for verification of your identity. We reserve the right to decline access in certain circumstances permitted by law.

9. Complaints

If you have concerns about how we have handled your personal information, please contact us at privacy@tipaload.com.au. We take privacy complaints seriously and will respond within a reasonable timeframe.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies for session control, performance analytics and personalised content. You can disable cookies in your browser settings. Third-party services like Google Ads may also use cookies to display relevant ads based on your browsing behaviour.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on our website or within the App. Continued use of our Services constitutes acceptance of the revised policy.

12. Contact Us

For all privacy-related queries, please contact:

Privacy Officer – Tipaload Pty Ltd

Email: privacy@tipaload.com.au

Website: www.tipaload.com.au

This policy should be read in conjunction with Tipaload's Terms of Use for Shippers and Carriers. If there is any inconsistency between this Privacy Policy and those terms, the applicable Terms of Use will prevail to the extent of the inconsistency.