Tip Site Terms of Use
Tipaload Terms of Use for Tip Site Owners
Last Updated: 1 May 2025
These Terms of Use ("Terms") govern your use of the Tipaload mobile application (the "App") to advertise your tip site and accept requests from truck drivers seeking disposal locations for construction project waste. By using the App, you, as a Tip Site Owner ("Owner"), agree to comply with these Terms. If you do not agree, you must not use the App.
1. Acceptance of Terms
By accessing and using Tipaload, you accept and agree to be bound by these Terms, including any future modifications. Tipaload reserves the right to update these Terms at any time. Continued use of the App indicates your acceptance of any modifications.
Users are responsible for maintaining the confidentiality and security of their Tipaload account credentials and any device used to access the App. You must not share login details or allow any unauthorized person to access your account. If you suspect any unauthorized access to your account or any loss or theft of credentials, you must immediately notify Tipaload and change your password. Tipaload shall not be liable for any unauthorized access to or use of your account or data, except to the extent caused by Tipaload’s proven breach of its security obligations under law. To the fullest extent permitted by law, Tipaload disclaims liability for any loss or corruption of data, or any breach of privacy or data security, occurring through unauthorized access or cyber intrusion, provided that Tipaload has implemented reasonable security measures.
2. Owner Responsibilities
2.1 Compliance with Laws
You, the Owner, agree that you are solely responsible for ensuring your tip site complies with all applicable local, state, and federal laws, including but not limited to waste disposal regulations, environmental standards, and health and safety requirements.
2.2 Required Permits and Declarations
It is your responsibility to obtain, maintain, and keep up-to-date any required licenses, permits, or declarations for operating a tip site. Tipaload does not verify, endorse, or confirm the validity of your permits or authorizations.
2.3 Site Suitability
You acknowledge that you are solely responsible for evaluating and ensuring the suitability of your tip site for accepting waste from construction projects. Tipaload does not inspect, manage, or monitor the condition or suitability of your tip site.
3. Advertising and Requests
3.1 Advertising Your Site
By advertising your tip site on Tipaload, you certify that the information provided about your site is accurate and up-to-date. You are responsible for updating any changes in the site details, restrictions, or conditions.
3.2 Accepting Driver Requests
You acknowledge that by accepting a truck driver’s request to use your site, you are entering into a separate transaction directly with the driver. Tipaload is not a party to these transactions and assumes no responsibility for the terms or outcomes of any arrangement made between you and the driver.
4. Payments
4.1 Payment Process
When a truck driver submits a request to tip waste at your site, the driver will pay Tipaload the agreed-upon fee through the App. Once the tipping is successfully completed and confirmed, Tipaload will then remit payment to you, the Owner, minus any applicable fees or commissions.
4.2 Payment Timing
Payment to the Owner will be processed within [X days] following the confirmation of job completion by both parties. You are responsible for ensuring the accuracy of your payment information within the App.
4.3 Disputes
Any disputes regarding payments between the driver and Owner will be handled in accordance with Tipaload’s dispute resolution process. Tipaload reserves the right to withhold payment in cases of dispute until the matter is resolved.
4.4 Service Fee
Tipaload charges a Service Fee of 20% on top of the per-load price set by Tip Site Owners. When a Tip Site Owner lists their site and sets a load price, Tipaload displays a price to Carriers that includes this 20% Service Fee. The Service Fee is retained by Tipaload, and the Tip Site Owner receives the original price they set, subject to any other applicable deductions. Tipaload reserves the right to change this Service Fee at any time, or to introduce additional service fees or charges for the use of the Tipaload app.
4.5 Limited Payment Agent & No Guarantee
Tipaload acts solely as a limited payment collection agent on behalf of the Tip Site Owner for the purpose of collecting tipping fees from Carriers via the App. Tipaload is not a trustee, escrow agent, or financial guarantor, and does not assume liability if a Carrier fails to pay, reverses a payment, or disputes a charge. The Owner bears the full risk of Carrier default. Tipaload will pass through any recovered funds but is not obligated to pursue unpaid amounts. Tipaload may offset or recover overpayments, duplicate payments, or funds transferred in error. No fiduciary duties are owed to the Owner, and any collected funds may be co-mingled with other accounts, except as otherwise required by law.
5. Tip Site Owner Warranties, Indemnity and Responsibilities
5.1 Environmental Warranty & Indemnity
The Tip Site Owner (Owner) represents and warrants that their site is properly licensed and permitted for the disposal or tipping activities offered via Tipaload, and that all operations at the site are in compliance with applicable environmental laws and regulations. The Owner must ensure that all waste received is properly classified, handled, and disposed of in accordance with law and the site’s licensing conditions. The Owner indemnifies Tipaload from any Claims, Losses, or governmental penalties arising out of:
(i) the Owner’s breach of environmental laws, waste classification rules, or permit conditions,
(ii) any pollution or contamination emanating from the Owner’s site, or
(iii) any action by a regulatory authority related to the Owner’s waste management operations.
In the event of any environmental incident at the site, the Owner must immediately notify Tipaload and relevant authorities and take all necessary remedial actions at its own cost.
Tipaload disclaims all liability for any environmental harm, unlawful disposal, or regulatory breach caused by Tip Site Owners.
5.2 Site Safety & Conditions Clause
The Owner is solely responsible for maintaining its tip site in a safe condition for receiving trucks and materials. The Owner warrants that the site has appropriate safety measures in place and complies with all health and safety laws and regulations (including providing clear signage, traffic management, and hazard controls as required by law). Owners must notify Carriers of any known hazards or special safety procedures upon arrival. The Owner assumes liability for any injury, death, or property damage that occurs on the Owner’s site, whether to Carriers, the Owner’s personnel, or third parties, except to the extent caused solely by a Carrier’s negligence. The Owner shall indemnify Tipaload for any Claims or Losses related to injuries or accidents occurring at the Owner’s site or arising from the site’s conditions or the Owner’s safety practices.
5.3 No Consequential Damages & Service Availability
To the maximum extent permitted by law, in no event shall Tipaload be liable to any User for any indirect, incidental, special or consequential losses or damages, or for any loss of profit, loss of business, loss of revenue, loss of data, or business interruption, arising out of or in connection with the use of the App or the Services, even if Tipaload has been advised of the possibility of such damages. The User acknowledges that the Tipaload Services may be subject to limitations, delays, and other issues inherent in the use of the internet and electronic communications. Tipaload shall not be responsible for any delays, delivery failures, or other damage or loss resulting from such issues, or from any scheduled maintenance or unforeseen downtime of the App.
5.4 Technical Support and No Guarantee Clause
Tipaload will use reasonable efforts to maintain the availability of the App and to protect the integrity of data transmissions. However, Tipaload does not guarantee continuous, uninterrupted, or error-free access to the App or Services, and all technical support is provided on an “as is” and “as available” basis. Tipaload disclaims all liability for any delays, data loss, service outages, security breaches, or failures in access or performance of the App, except to the extent required by law. Users are solely responsible for implementing appropriate backup, contingency, and security measures to protect their own data and operations.
5.5 Accurate Information Warranty
The User represents and warrants that all information and documentation it provides to Tipaload or through the Tipaload App (whether during account registration, profile setup, job requests, site listings, or any communication) is true, accurate, current, and not misleading. The User must promptly update any information that has become inaccurate or out-of-date. This obligation applies to (without limitation) information about the User’s identity, contact details, qualifications (such as licenses, permits, or insurance coverage), the nature or characteristics of any materials or loads (for Shippers), and the features or capacity of any equipment or site. If Tipaload suffers any Loss or incurs any liability due to the User’s provision of false, misleading, or outdated information, the User shall indemnify Tipaload for such Loss. Tipaload reserves the right to verify any information provided and to suspend or terminate the User’s access to the Services in the event any representation is found to be false or misleading.
5.6 Non-Reliance by Users
Each User acknowledges that, in entering into this agreement and using the Tipaload Services, it has not relied on any representations, warranties, or statements made by Tipaload or its representatives other than those expressly set out in these Terms. To the extent any descriptive or promotional material (including any FAQs, summaries, or advertisements) was made available, the User agrees that such material is for general informational purposes only and does not form part of this agreement or create additional warranties. No statement or assurance by Tipaload staff or support (whether oral or written) shall be binding unless incorporated into a written contract or these Terms. The User agrees that its decision to use the Service is based on its own assessment and not on any promise of outcome or revenue from Tipaload.
5.7 Duty to Report Incidents or Hazards
In addition to the duty to provide accurate information, each User agrees to promptly notify Tipaload of any material incident or change in circumstances that occurs in connection with a Job or the User’s use of the Services, which a reasonable person would expect to impact the responsibilities or risks under these Terms. This includes (without limitation): any accident, injury, property damage, or spill occurring during a Job; any notice of violation or fine from a government authority related to a Job; any loss of or damage to materials in transit; or any change in the status of a required license, permit, or insurance (such as suspension, revocation, or cancellation). The User’s notification under this clause shall not relieve the User of any liability, but is required so that Tipaload may take appropriate steps (for example, assisting with communication or preventing further harm). Failure to report such incidents or changes may be deemed a breach of these Terms.
5.8 No Partnership or Employment
The relationship between Tipaload and each User is that of independent contracting parties. Nothing in these Terms shall be construed as creating any partnership, joint venture, fiduciary relationship, or employment relationship between Tipaload and any User. Carriers and Tip Site Owners act as independent service providers to Shippers (and not as employees or agents of Tipaload), and Shippers are customers of those independent providers. Tipaload’s role is limited to providing the platform and payment facilitation as an agent on behalf of the Carrier or Owner for the sole purpose of collecting payments from Shippers and remitting them (less applicable fees) – this limited agency for payment does not create any other form of agency or authority. Users have no authority to bind Tipaload in any manner, and shall not represent themselves as having such authority.
6. Limitation of Liability
6.1 Disclaimer of Liability
To the fullest extent permitted by law, Tipaload disclaims any and all liability for any damages or losses arising from or related to your use of the App, including but not limited to property damage, personal injury, environmental damage, and regulatory fines or penalties.
6.2 No Guarantee of Transactions
Tipaload makes no guarantee regarding the number, quality, or suitability of drivers or potential business through the App, nor does it guarantee that any particular transaction will be completed.
6.3 Indemnification
You agree to indemnify, defend, and hold harmless Tipaload, its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses, including legal fees, arising out of or related to your use of the App, your tip site’s operations, or any disputes with drivers.
6.4 No Personal Liability
Users agree not to sue Tipaload individuals (directors, officers, employees) and all claims must be brought against the company.
6.5 No Extra Warranties or Indemnities
Tipaload does not provide any warranty, guarantee, or indemnity except as expressly stated in these Terms or required by law. To the fullest extent permitted by law, all implied terms, conditions, warranties, and guarantees (whether arising under statute, general law, or otherwise) are excluded. Tipaload does not assume any liability or obligation except those expressly provided for in these Terms. Users agree that any statutory rights or consumer guarantees which cannot be excluded under applicable law are the only warranties Tipaload gives.
7. Responsibility for Taxes and Legal Compliance
Each Carrier and Tip Site Owner is responsible for all of its own business costs and legal obligations in performing services or running its site, including payment of all applicable taxes, duties, levies, insurance premiums, registrations, and licensing fees. Tipaload does not supervise or direct the manner in which you perform services or operate your site and does not provide any tools or equipment (other than the App) for your activities. You are solely responsible for reporting and remitting any income tax, Goods and Services Tax (GST), or other taxes resulting from fees earned through Tipaload. If any governmental authority determines that Tipaload is required to pay or withhold any taxes or charges on your behalf, you agree to indemnify Tipaload for any such amounts and any related costs or penalties.
8. Termination of Access
Tipaload reserves the right to suspend or terminate your access to the App if you are found to be in violation of these Terms, or if your site is deemed to pose a risk to safety, health, or the environment.
8.1 Privacy Compliance & Use of Personal Info
Each User shall comply with all applicable privacy and data protection laws in relation to Personal Information obtained through the Tipaload platform. Users agree to use Personal Information of other users only for the legitimate purposes of the Tipaload-facilitated transaction and not for any unrelated purpose (including marketing or disclosure to third parties) without the data subject’s consent. Users must handle all Personal Information confidentially and securely. If a User is provided with or otherwise obtains Personal Information (such as names, contact details, job details) via Tipaload, that User must not retain it longer than necessary for the transaction, must not copy or store it outside the platform in violation of law, and must promptly delete it upon Tipaload’s request or completion of the transaction, except as required by law to retain. Each User shall indemnify Tipaload for any Loss, Claim or penalty arising from that User’s misuse of Personal Information or breach of applicable privacy laws.
8.2 Consent to Data Handling & Privacy Policy Acknowledgment
The User (Shipper/Owner) acknowledges that personal information necessary for the use of the Tipaload service (including identity, contact information, and transaction details) will be collected and used by Tipaload in accordance with Tipaload’s Privacy Policy. By using the service, you consent to Tipaload’s collection, use, and disclosure of your personal information and that of any individuals you provide (such as your employees or agents’ details) as required to facilitate the Services. You represent that any personal information of third parties you input into the platform has been collected and disclosed to Tipaload with the necessary consents or authority. Tipaload’s Privacy Policy is incorporated by reference into these Terms, and you agree to abide by it.
8.3 Prohibited Conduct – Cybersecurity
Users shall not engage in any activity that could compromise the security, integrity, or proper functioning of the Tipaload App or Services. Prohibited conduct includes, without limitation:
i. introducing or transmitting any viruses, malware, Trojan horses, harmful code or any other material that is malicious or technologically harmful;
ii. attempting to gain unauthorized access to the App, other users’ accounts, or Tipaload’s systems;
iii. conducting any vulnerability scanning or penetration testing of the platform without Tipaload’s written consent;
iv. using any automated means (such as bots or scripts) to extract data or content from the platform (scraping) not authorized by Tipaload;
v. any action that imposes an unreasonable or disproportionately large load on the platform’s infrastructure; or
vi. circumventing or attempting to circumvent any security features of the App. Any breach of this clause by a User constitutes a material breach of the Terms, and in addition to termination of access, may result in legal action. The User shall be liable for any Loss or damage incurred by Tipaload (including the costs of rectifying any security issue) as a result of such prohibited conduct.
8.4 No Assignment of Agreement
No User may assign or transfer any of its rights or obligations under these Terms to any third party without the prior written consent of Tipaload. Any purported assignment in breach of this clause is void. Tipaload may assign its rights and obligations under this Agreement to a successor or third party as part of a business reorganization or sale, by providing notice to Users.
9. Mandatory Insurance Coverage
The Tip Site Owner shall maintain, at its cost, adequate insurance policies to cover its operations and liabilities. At a minimum, the Owner must hold: (a) Public Liability insurance with a coverage limit of not less than AUD $[5-20] million per occurrence, covering death, personal injury and property damage (including environmental damage) arising out of the ownership or operation of the tip site; and (b) any Environmental impairment liability or pollution legal liability insurance required by law or reasonably necessary given the nature of the waste accepted at the site (if such coverage is available on the market for the site’s operations). The Owner is also responsible for maintaining workers’ compensation insurance for any employees in accordance with law. The Owner shall provide evidence of the required insurance to Tipaload upon request and immediately notify Tipaload of any lapse or material change in such insurance. The Owner acknowledges that Tipaload’s facilitation of connections does not provide the Owner with any insurance coverage, and the Owner is solely responsible for insuring against its risks.
10. Miscellaneous
9.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.
9.2 Entire Agreement
These Terms constitute the entire agreement between you and Tipaload regarding your use of the App as a Tip Site Owner.
9.3 Severability
If any provision of these Terms (or part thereof) is found to be invalid or unenforceable under applicable law, it shall be read down or severed to the minimum extent necessary so that it becomes valid and enforceable, and the remaining provisions shall remain in full force and effect. Risk Allocation. The provisions of these Terms which limit liability, exclude warranties, or allocate risk between the User and Tipaload (including indemnities, disclaimers, and limitations of liability) are agreed by the parties to be fair and reasonable and shall survive the termination or expiration of this Agreement. In the event of any inconsistency between these Terms and any other document or policy referenced herein, the terms of this Agreement shall prevail to the extent of the inconsistency.